Legal
Our policies that govern your use of opinow
Contents
Privacy Policy
Last updated: February 1, 2026
At opinow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer feedback platform.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: When you create an account, we collect your company name, email address, and password.
- Survey Data: We collect the survey responses submitted through your campaigns, including numerical scores, optional written comments, and optionally the respondent's email address if they choose to provide it to be contacted about their response.
- Contact Information: When you contact us, we collect your name, email, and message content.
- Usage Data: We automatically collect information about how you interact with our service, including IP addresses, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and store your survey responses
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Your Consent: We may share information when you give us permission to do so.
- Service Providers: We may share information with vendors who assist us in providing our services (e.g., email delivery, hosting).
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit using HTTPS/TLS
- Secure password hashing using bcrypt
- JWT-based authentication with token expiration
- Rate limiting to prevent abuse
- Regular security reviews and updates
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to delete your personal information
- The right to data portability
- The right to withdraw consent
To exercise any of these rights, please contact us at the email address provided below.
7. Children's Privacy
Our service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us.
Terms of Service
Last updated: February 1, 2026
Welcome to opinow. By accessing or using our service, you agree to be bound by these Terms of Service. Please read them carefully.
1. Acceptance of Terms
By creating an account or using opinow, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our service.
2. Description of Service
opinow provides a customer feedback platform that enables businesses to create, distribute, and analyze customer satisfaction surveys including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys.
3. Account Registration
To use certain features of our service, you must register for an account. You agree to:
- Provide accurate and complete registration information
- Maintain the security of your password and account
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities that occur under your account
4. Subscription Plans and Payment
We offer various subscription plans with different features and limits:
- Starter: Up to 10 campaigns, 100 responses per campaign
- Pro: Up to 50 campaigns, 1,000 responses per campaign
- Enterprise: Up to 200 campaigns, unlimited responses
Pricing and features are subject to change. We will notify you of any pricing changes before they take effect.
5. Acceptable Use
You agree not to use our service to:
- Violate any applicable laws or regulations
- Infringe on the rights of others
- Send spam or unsolicited communications
- Distribute malware or harmful code
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the service
- Collect personal information without consent
- Use the service for any fraudulent or deceptive purposes
6. Your Content
You retain ownership of any content you submit to our service, including survey configurations and collected responses. By using our service, you grant us a license to host, store, and display your content as necessary to provide the service.
You are responsible for ensuring that your content does not violate any laws or infringe on third-party rights.
7. Intellectual Property
The opinow service, including its original content, features, and functionality, is owned by opinow and is protected by international copyright, trademark, and other intellectual property laws.
8. Termination
We may terminate or suspend your account at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the service will immediately cease.
You may terminate your account at any time by contacting us. We will provide you with a reasonable opportunity to export your data before deletion.
9. Disclaimer of Warranties
Our service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the service will be uninterrupted, secure, or error-free, or that defects will be corrected.
10. Limitation of Liability
To the maximum extent permitted by law, opinow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use the service
- Any unauthorized access to or use of our servers
- Any interruption or cessation of transmission to or from the service
- Any bugs, viruses, or other harmful code transmitted through the service
11. Indemnification
You agree to indemnify and hold harmless opinow and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the service or violation of these Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on this page. Your continued use of the service after changes constitutes acceptance of the modified Terms.
14. Contact Us
If you have questions about these Terms of Service, please contact us.